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GPlive is an online video consultation service which allows you to speak face to face with a GP through your phone, tablet, laptop or desktop 7 days a week. All laya healthcare schemes offer a 20% discount for GPlive placing the cost per consultation between €22.40 and €28.00; while some schemes offer a specific number of free consultations. Note: During the COVID-19 pandemic, Laya members are entitled to unlimited free video consultations with GPlive in accordance with other Laya membership policy conditions.

Appointments available

8am to 10pm - Monday to Friday

10am to 6pm - Saturday, Sunday and Bank Holidays

* Please note: Bank Holidays will operate at a reduced capacity.

The service is provided in accordance with your scheme rules and table of benefits, which you can find on Member Area on or by calling 021 202 2000.

  • All GPs are based in Ireland and are registered with Irish Medical Council and familiar with Irish medical practices
  • GPlive GPs can authorise most onward referrals
  • Free app to download*

The GPlive GP lets you book a private video consultation with a GP at a time convenient for you.

You can speak to a GPlive GP about most aspects of men's, women's and children's health.

Please note: If you are booking a video consultation for your child: BOTH AN ADULT AND THE CHILD WILL NEED TO BE PRESENT AND EASILY VISIBLE AT THE TIME OF THE VIDEO CONSULTATION BEFORE THE DOCTOR CAN PROCEED. This is so your doctor can make a more accurate assessment of your child's condition. If your child is not present at the time of the video consultation you risk having your video consultation cancelled.

GPlive GPs will be able to provide clinical advice and guidance, and if safe and suitable for you, issue a private prescription. They can also refer you for minor diagnostic tests and if necessary, refer you for the most appropriate further treatment.

What can I use the GPlive service for?

  • Clinical advice
  • Private prescriptions to treat acute symptoms e.g. antibiotics, corticosteroid creams, painkillers or drugs to reduce nausea
  • Minor diagnostics
  • Referral or sick note (Requests for medical certificates are dealt with on a case by case basis. PLEASE NOTE - it is possible that our GPs might not be able to assist with all medical certificate requests as in-person physical examination may be required - please see the list below)

What isn’t covered by GPlive?

  • Hands-on examinations and treatment
  • Emergency treatment e.g. chest pains, suspected stroke or bone fracture
  • Alternative therapies, lifestyle surgeries or oral surgery
  • If you are pregnant and have any serious concerns or have any concerns about lack of movement
  • Controlled medication
  • Medications where there are patient safety concerns e.g. Warfarin, Lithium and Dianette
  • Medical certificates we cannot provide
    • Ergonomic assessments for workplace or home office equipment
    • Driver’s license medical reports
    • Fit for work certificates
    • Fit for sports certificates (gym, running/marathons, rugby/football, etc)
    • Retrospective medical certificates
    • Medical exemptions for mask wearing for children in the primary school setting

How it works

Book a video consultation with a GPlive GP:

  • Get a prescription, referral or sick note
  • Available 7 days a week 
  • Should you have any questions please read our FAQ section

Where can I use this service?

This service is only available to people physically located in the Republic of Ireland.

What do I need to use the GPlive service on my iPhone or iPad?

For our iOS app, you'll need an iPhone, iPod touch or iPad running iOS 12 or later.

What do I need to use the GPlive service on my Android phone or tablet?

The Laya Member App provides a complete offering to Android users, from Android 7 onwards delivered via - please ensure you are running the latest version of your OS and Browser.

What do I need to use the service on my laptop or desktop?

You'll need a laptop or desktop with a Webcam and Microphone running Windows Vista or later (or on 10.X+ for Mac users) with:

  • Google Chrome (latest release version)
  • Firefox (latest release version)
  • Opera (latest release version)

GPlive video consultations are not supported on Safari or Internet Explorer at the current time.

What do I do if I (or my child) have an emergency?

For medical emergencies you should contact the Emergency Services on 112 or 999.

If you feel you will do harm to yourself or have suicidal thoughts we urge you to contact your local Doctor, a family member, friend or work colleague. The Samaritans can be contacted on 116 123. Pieta House provide suicide and self-harm support services all over Ireland.

If you, your child or a young adult is clearly ill and a purplish or red rash has appeared, press the side of a glass tumbler firmly against their skin. If you can see the rash through the glass, the person has septicaemia (blood poisoning). Seek urgent medical help at the A&E department of your local hospital, or call 112 or 999 to request an ambulance.

What we don't treat

  • Profuse bleeding
  • Broken or fractured bones
  • Any ear complaint, ear pain or ear infections 
  • Sudden onset confusion, drowsiness or sleepiness
  • Severe, sudden onset chest pain
  • Severe breathing difficulties
  • Sudden severe pain or weakness
  • Sudden onset, severe (“thunderclap”) or incapacitating headache
  • Sudden onset, severe abdominal pain
  • Calf pain, if you are on the contraceptive pill (except Noriday and Cerazette)
  • Severe testicular pain or testicular lumps
  • Breast lumps of any type
  • Issues specifically relating to pregnancy. Please be aware your doctor may ask you to attend your local GP if you are pregnant or need a physical exam.
  • Ergonomic assessments for workplace or home office equipment
  • A need for controlled medication (e.g. benzodiazepines, morphine, codeine, modafinil, pregabalin or gabapentin), z-drugs (e.g. sleeping tablets like zolpidem), opiates (e.g. tramadol and other related painkillers) or heroin substitutes