What are Cookies?

A cookie is a small text file, which often includes a unique identifier that is sent to your computer browser from a website's computer and is stored on your computer's hard drive. Some cookies are only placed on your device for the time you are browsing the website. Others may be stored on your device and sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Your browser only allows a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. You can find more information about cookies, at

CareOnCall and cookies

Our policy is to use cookies only to improve the way we do business with you or when they’re essential to the way the site works. We specifically do not use cookies to store sensitive details regarding consultations or prescriptions viewed or ordered or other data that could be used to identify you as an individual. uses cookies and similar small bits of software to improve the performance and enhance the user experience of The use of cookies is common practice on the majority of websites. Without these cookies many of the functions required to enable our users to make purchases would not be available.

The types of activities we may use cookies for are to:

  • Store details that help you to manage accounts and prescriptions online, such as user login details.
  • Find out how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our sites.
  • Help us to provide relevant information, such as details of treatments, services and other information that you may be interested in.
  • Some pages of our website also include third party cookies, which are cookies not set by
  • These cookies are usually supplied by our business partners and help us to make sure that we only send you information that’s interesting and relevant to you and for analytical purposes.

Accepting or rejecting cookies

Most web browsers will accept cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can find out more about turning off cookies at the independent website

To find out more about cookies and how we use your information, see our Privacy Policy.

What are the Cookies used to provide CareOnCall's serivce?

Google Analytics:

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Purpose: They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works. These cookies collect information in an anonymous form.

Wistia (Video Player):

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Purpose: These cookies are used when watching a video on one of our websites.They allow us to recognise and count the number of visitors to a video.


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Purpose: To monitor site usage to allow us to provide customer support and to improve our products and services.


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Purpose: To monitor site usage to allow us to provide a better user experience and to improve our products and services.